Feature
Basic
Basic support - annual maximum of 10 hours
Extended
Extended support - individual number of support hours per year
Premium
Premium support - individual number of support hours per year
Price
Included with your license
Starting from $1000/month
The price will depend on the number of servers - annual maximum of 10 hours
Custom pricing available
Availability
Weekday support via ticket system
Weekday priority ticket support
24/7 priority ticket support
Support Scope
Assistance with product issues
Product support & integration aid
Comprehensive product support
Technical Assistance
Software installation & updates
Full software management
Additional Services
Pilot programs & risk assessment
System Maintenance
OS and server maintenance
Configuring the OS, network, disks, etc.
Customer Service Channels
Live chat option
You can contact an engineer without creating a support ticket – our technical specialist will clarify all the necessary information and open the ticket for you.
Live chat & scheduled calls
You can contact an engineer without creating a support ticket – our technical specialist will clarify all the necessary information and open the ticket for you.
Dedicated Support Personnel
Personal project manager
Price
Included with your license
Availability
Weekday support via ticket system
Support Scope
Assistance with product issues
Technical Assistance
Additional Services
System Maintenance
Customer Service Channels
Dedicated Support Personnel
Price
Starting from $1000/month
Availability
Weekday priority ticket support
Support Scope
Product support & integration aid
Technical Assistance
Software installation & updates
Additional Services
System Maintenance
Customer Service Channels
Live chat option
Dedicated Support Personnel
Price
Custom pricing available
Availability
24/7 priority ticket support
Support Scope
Comprehensive product support
Technical Assistance
Full software management
Additional Services
Pilot programs & risk assessment
System Maintenance
OS and server maintenance
Customer Service Channels
Live chat & scheduled calls
Dedicated Support Personnel
Personal project manager
You can always contact us privately through the ticket system in your Client Area.
Important: Before opening a support ticket read this page.
This instruction allows to save your time and help support engineers find a solution in a short time.
If you have any questions, please do not hesitate to contact us at support@flussonic.com.