A US content aggregator replaced 50 legacy hardware encoders with Mcaster to ingest and retransmit ~800 channels — automatic failover for failing gear, full visibility across input and output, and 60% fewer customer complaints.
A B2B content aggregator in the United States
B2B media / content aggregation
The aggregator takes around 800 channels from providers and retransmits them onward to its own B2B customers. Its headend ran on legacy hardware encoders built on a "never break" promise — expensive, single-purpose iron that, when it did fail, caused outages with no automatic recovery. Worse, the team could only see the input side: ingest was monitored, but delivery to customers (pushes and play sessions) was not, so complaints arrived from the outside with no internal picture of why.
Keep ingesting and retransmitting ~800 channels reliably, stop depending on hardware that had to "never break," and finally understand why customers complained — before the complaints came in.
The aggregator replaced its 50 legacy encoders with Mcaster, Flussonic's TV signal contribution platform. The design philosophy shifted from "hardware that never fails" to "we know how to survive a failure": Mcaster automatically reserves and fails over around breaking equipment, so reliability comes from redundancy rather than heroic iron. Mcaster also watches the whole chain — not just ingest, but pushes and play sessions — so the operator gets a complete, time-ordered picture of every delivery problem reaching customers. The migration took three months.
"We finally saw why our customers complain — and how to fix it." — Operations lead, US content aggregator