Feature

Basic

Basic support - annual maximum of 10 hours

Extended

Extended support - individual number of support hours per year

Premium

Premium support - individual number of support hours per year

Price

Included with your license

Starting from $1000/month

The price will depend on the number of servers - annual maximum of 10 hours

Custom pricing available

Availability

Weekday support via ticket system

Weekday priority ticket support

24/7 priority ticket support

Support Scope

Assistance with product issues

Product support & integration aid

Comprehensive product support

Technical Assistance

 

Software installation & updates

Full software management

Additional Services

 

 

Pilot programs & risk assessment

System Maintenance

 

 

OS and server maintenance

Configuring the OS, network, disks, etc.

Customer Service Channels

 

Live chat option

You can contact an engineer without creating a support ticket – our technical specialist will clarify all the necessary information and open the ticket for you.

Live chat & scheduled calls

You can contact an engineer without creating a support ticket – our technical specialist will clarify all the necessary information and open the ticket for you.

Dedicated Support Personnel

 

 

Personal project manager

Basic

Basic support - annual maximum of 10 hours

Extended

Extended support - individual number of support hours per year

Premium

Premium support - individual number of support hours per year

---

Price

Included with your license

Availability

Weekday support via ticket system

Support Scope

Assistance with product issues

Technical Assistance

 

Additional Services

 

System Maintenance

 

Customer Service Channels

 

Dedicated Support Personnel

 

Price

Starting from $1000/month

Availability

Weekday priority ticket support

Support Scope

Product support & integration aid

Technical Assistance

Software installation & updates

Additional Services

 

System Maintenance

 

Customer Service Channels

Live chat option

Dedicated Support Personnel

 

Price

Custom pricing available

Availability

24/7 priority ticket support

Support Scope

Comprehensive product support

Technical Assistance

Full software management

Additional Services

Pilot programs & risk assessment

System Maintenance

OS and server maintenance

Customer Service Channels

Live chat & scheduled calls

Dedicated Support Personnel

Personal project manager

You can always contact us privately through the ticket system in your Client Area.

Important: Before opening a support ticket read this page.
This instruction allows to save your time and help support engineers find a solution in a short time.

If you have any questions, please do not hesitate to contact us at support@flussonic.com.