Update Watcher VMS to Maintain iOS App Access

In April, we’re releasing a new version of the Flussonic Watcher iOS application. This marks the first major update in several years, featuring a complete system redesign and expanded functionality.

Important note: The new iOS app requires Watcher server version 25.02 or later. Systems running older versions will lose camera access after the update.

Why This Mobile App Update Matters

While Watcher has seen over 30 server releases in the past three years, the mobile app remained unchanged. The legacy architecture couldn’t support newer Watcher features or accommodate modern improvements. As the app aged, users experienced increasing performance issues.

A dedicated development team has been rebuilding the app since last year, implementing architectural improvements and laying the foundation for future updates. This April release begins our ongoing commitment to delivering a competitive, high-quality mobile experience.

Server Update Instructions

You can check your current Watcher version in the web interface’s lower-left corner.

To update your server:

1. Follow the update guide in our documentation
2. Create backups of:
   • Configuration files in /etc/flussonic
   • Database files in /opt/flussonic/priv

For update assistance, please contact Flussonic technical support.

Mobile App Update Process

iOS devices will automatically notify users about the update or install it silently. We anticipate most users will transition to the new version by late April.

For white-labeled apps (custom-branded versions):

• Updates will only appear in the App Store after you request them

User Communication Recommendations

The updated app will require users to reauthenticate by entering their:

• Operator ID
• Username
• Password

We recommend informing users where to find these credentials and providing password recovery instructions.

Maintaining Legacy Systems

If you need to maintain compatibility with older server versions, you can deploy a custom-branded app. Contact our sales team or email support@flussonic.com for details.

Staying Informed About Updates

We communicate important updates through:

• Email newsletters
• Website announcements
• Direct account manager communications

Please ensure your contact information is current and check your spam folder if you’re not receiving our notifications.